“I didn’t want to live in interesting times!” says the graffiti scrawled on a fence at Bloor and Bedford Rd. in Toronto’s Annex neighbourhood. All times are interesting for the curious mind but some times are more interesting than others. These are most certainly some of those times. Every day, new names get added to the unseen wall of shame in a movement that isn’t waiting quietly while suffering silently any more. Hundreds of prominent and powerful people (the staggeringly vast majority of whom are sectorialy powerful men), and enormous business empires are being challenged or destroyed altogether by the unforeseen consequences of people talking openly about their public and private behaviours. Revolutions are intensely interesting. This post might be about predators like Harvey Weinstein, but it might also be about Tim Horton’s. Nobody wants to live in interesting times. So many things happen in rushes of emotion and they […]
We have entered the era of unlimited replica rhino horns. I’m not sure I’ve ever written as silly a serious sentence but it is true. In an interesting attempt to discourage the ivory trade, a Seattle based biotech firm named Pembient has created a synthetic rhinoceros horn using keratin and a 3D printer. Keratin is the substance hair, fingernails, and rhino horns are made of. The goal is to produce a biofabricated horn that is indistinguishable from the real thing on all but a cellular level and to thus save the endangered rhinoceros. Welcome to 2018, the year of good people doing good things with the grace of knowledge, talent and technology available to them. This might seem redundant but it is constantly amazing how much knowledge and technology is available for free to anyone with an Internet connection. One can earn a university level education by taking courses available […]
As you begin developing the customer service strategies for your company or organization, one of the key things you need to set in place is a way to measuring your your customer service standards
So what exactly is good or exceptional customer service? There is no one magic solution for providing good customer service but there are some things you can do to that will better your customers experience.
As we have been talking about customer service, we wanted to share a question from one of our Toronto office space tenants who asked our blogger "Why do people say 'The customer is always right'? When sometimes the customer is actually wrong?", to which our blogger said that he will investigate and write about it.
In considering what customer service is, we should look back at the history of customer service. Long before there was the phrase "customer service" or even before goods and services were exchanged for currency, there was always that desire by those exchanging products or services in fairness.
After some research, I found some help and advice that will help Telsec deliver better customer service for not only our office space tenants, but also our Toronto virtual office clients. I then realized that what i found could be be of interest to those who read our office space Toronto blog for business advice.