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Time-management tips for inbound business phone calls

Do you know how to handle incoming telephone calls so that they do no waste your valuable time? It is a fact that Inbound telephone calls can consume a great deal of time and eat into your productivity level by taking you away from tasks that are more profitable. There are ways of cutting down the time you lose speaking on the phone, without being curt or rude to the person calling you. 1. Have your calls answered and possibly screened by a live professional receptionist. Let her or him route the calls to the right person, department or extension. For some calls, such as those from salespeople looking to sell your business a product or service, those calls can be sent to a voice-mail extension to be reviewed later. You can even have an extension with outgoing messages for general questions...

What is your time worth to your small business?

There are plenty of ways that an employees can calculate what their time is worth based on mathematical formulas. But as a business owner, the formula becomes a little more complicated. Once you have determined the value of your time, you can make choices about the things you are doing in your business, and if certain tasks are worth doing yourself or having someone else do them. Using the Realized Income Methods to calculate the value of your time, you need two numbers: 1. The amount of time you spend to earn money. 2. The amount of money you earn during that time. Once you have calculated the value of your time, you can then be better informed on making decisions like: Should you take the non-stop flight and save two or three hours, or do you take the flight with a stopover (wasting an h...

What Colour Should You Paint Your Office Space?

When you are choosing to decorate your office space, you should consider the colour you paint the walls. The colour and shade you select for your office walls can affect how much work will get done between those walls. Paint industry experts say that for work spaces, neutrals and softer, more grayed hues are better for concentration and preventing eye fatigue. The also recommend that you do not leave the walls just bright white. Bright colours might not be the solution either, colours that are very saturated and not very bright (like emerald green and sapphire blue) generally promote an energy levels. Red might be your favorite colour, but it can have a negative influence in the workplace. So what colour should you paint your office walls to get more done, or at least to prevent the shade ...

Can’t find a networking event that suits you? Create your own networking event business!

So you have gone to a few business networking events and they did not turn out to be what you expected. Maybe you ran into the challenge of being taken seriously by more seasoned business people. Here is an idea: host your own networking event and build up your credibility. By planning and sponsoring a networking event, you’re suddenly transformed into a business leader in the community. You are bringing entrepreneurs and small business owners together to talk shop – and many believe that only a leader does that. The added bonus is that you also bring extra exposure to your business and brand. Here are some tips on how to pull off successful networking events: 1. Choose your event venue wisely. You do not want to choose a venue that is not easy to get to and not centralized. Many people wi...

The Monday after the Super Bowl: what is it like at the office?

Food giant Kraft Heinz thinks that the day after the Super Bowl should be a holiday and have decided to give all of its employees the day off. Kraft Heinz is not paying millions of dollars for a Super Bowl ad. Instead they have been advertising their petition in the weeks leading up to the big game and it is getting them a lot of attention. Many of the points that Heinz makes are valid and make sense to business. According to CNBC, The Workforce Institute found in a January 2016 survey that 16.5 million people across the USA were expected to call in sick or planned (by booking the day off) to miss work on the Monday after the Super Bowl. Another 7.5 million told the surveyors that they might show up late to work at their office space. While there are no statistics for Canada, the proportio...

Five daily strategies to be a better leader

A year and a half ago we did a blog (Being the “Leader” of Your Small Business Rather Than Being “The Boss”) that talked about the differences between a leader and a boss. So today, we decided to share some tips that you can implement every day to be a great leader. 1. Learn to praise employees – and not just in private. Most leaders understand the importance of employees, but most do not know that the best way show to truly their appreciation is publicly. This does not mean calling the media and holding a press conference; it means calling out and praising employees in front of their work peers. Publicly praising employees sends a signal to others on the team that they too could get rewarded in the same manner. Another way to publicly recognize an employee for an accomplishment is to publ...

Five ergonomics tips for creating a healthier office-space environment

We have done other blogs on creating productive office space environment that reduce stress, but one of our virtual office clients is an ergonomics consultant and suggested we do this blog. Most business owners think that having healthy employees is about offering sick days and offering to subsidize gym memberships. But they forget that an ergonomic office environment contributes greatly to the physical and mental health of employees. Before we give you the tips, we should probably explain what ergonomics is. The International Ergonomics Association defines ergonomics or human factors as follows: “Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theo...

Spam, clickbait, scams, hoaxes and malware – how do they affect your business?

We have all seen examples of spam, clickbait, scams, hoaxes and malware, but how do they affect your small business? Some of these are obvious money wasters, but what should you and your staff know about all of these Internet annoyances. Actually, annoyances is a very soft word to describe the costs to your business. Since the beginnings of the world wide web and access to the Internet came to the masses, spam or unsolicited emails started filling up people’s inboxes. The more prevalent that spam became, the more people and businesses looked for ways of blocking it. The early methods worked – but then spammers became more advanced and it became harder to block. This caused people to have to spend more time (and therefore money) sifting through these emails or spending even more money...

How to create a workspace that enhances productivity while reducing stress

Entrepreneurs and small business owners are always looking to enhance productivity, so the question they need to ask themselves is “Am I comfortable where I am getting my work done”? You might have a private office or shared office space that is a cumbersome or not spacious enough, or a home office that is full of distractions. But your comfort level can be an important factor in increasing your productivity and happiness. There are a number of things that you can do to ensure that the space where you work is comfortable – and therefore promotes productivity. 1. Consider the furniture. As obvious as this sounds, many people do not think about how their choice in office furniture will increase their comfort level and enhance their productivity. So what should you think about whe...

Mental health issues in your business workplace

Bet you did not see this blog coming, but it is one that is very important. As a business blogger and social media content creator, I keep my personal issues out of the content I create. But there is something that I need to confess to readers of this blog. I suffer from SAD (Seasonal Affective Disorder), which is a type of depression that’s related to changes in seasons. I go through some real lows in the winter months when the days are short. So enough about me. Let me explain why I am writing this blog and what you can do to help your staff who may suffer from any types of mental illness. Did You Know? (according to the Mental Health Commission of Canada) On any given week, more than 500,000 Canadians will not go to work because of mental illness. More than 30% of disability claim...