In Customer Service, is the Customer Always Right?

As we have been talking about customer service, we wanted to share a question from one of our Toronto office space tenants who asked our blogger "Why do people say 'The customer is always right'? When sometimes the customer is actually wrong?", to which our blogger said that he will investigate and write about it.

So what is Customer Service?

In considering what customer service is, we should look back at the history of customer service. Long before there was the phrase "customer service" or even before goods and services were exchanged for currency, there was always that desire by those exchanging products or services in fairness.

Customer Service and the Importance of Quality Customer Service

After some research, I found some help and advice that will help Telsec deliver better customer service for not only our office space tenants, but also our Toronto virtual office clients. I then realized that what i found could be be of interest to those who read our office space Toronto blog for business advice.

If There is No Trade Association of Professional Group for Your Industry, Start Your Own

Even with the diverse group of business associations that are around and available, there is a chance that you might not be able to find one fit your business and others companies with similar unique business circumstances.

How you can have a Chance at Winning $100 BonAppetit Gift Card and more

We have had contests in the past on our office space Toronto Facebook page, but now we want to have one that will involve this blog and our Google Plus page. All you need to do is to comment on one of our blog posts here or follow us and comment on one of our Google Plus postings. You can give your self additional chances here on the blog by clicking on the social media buttons about the blog entry and Like the posting on Facebook, Share the posting on Twitter or LinkedIn, or click to give the blog posting a G+. Our grand prize that will be drawn July 2 is a $100 BonAppetit Gift Card that is good for use at Montana’s Cookhouse, Milestone’s Grill & Bar, Kelsey’s, Swiss Chalet Rotisserie & Grill, or Harvey’s ($100 would buy a lot of hamburgers!). Our secondary...

Attending Conventions and Trade Meetings is important for your Small Business

Just as we mentioned the importance of our Toronto office space senior staff Attending Conventions and Seminars to help us Serve you Better, it is also important for you as well to attend conventions and trade meetings with those in your industry or supply chain. In many instances, you do not need to be a member to attend a convention of a professional or trade association – you can request to be an observer so that you can learn more about the benefits of membership. Trade or professional membership in an industry association offers many benefits that keep business owner members on top of important, ever-changing issues, trends and government involvement within their market. Many people believe that one of the greatest benefits of being a member in an association is the business networkin...

Attending Conventions and Seminars helps us Serve you Better

Even if you sell widgets, meeting with widget associations and other widget providers, you learn how to be better at servicing your widget customers by attending seminars and conventions of your peers.

Knowing when you do not need to create an App

While we continue to talk about apps, one of our readers (who is also a Toronto office space tenant) asked us “Does every business need an App?” This was a great question and something that we had been thinking of for quite some time, as we have been pondering if we really need to create an app for our office space Toronto. Here are some factors to consider before you decide to create an app for your business. The first thing you need to do is to define the purpose of your application and prioritize all of your business and marketing considerations. Then you can determine the solution that will best address those needs now and into the future – and if an app will fill those needs. Then next thing is to have a purpose for your app. Remember, there should be a business decision t...

The first Long Weekend of the Spring is upon us!

The Victoria Day weekend (the May two-four to some people) is here! This marks the beginning of Spring and Summer long weekends. Traditionally many people take this weekend to open the cottage or go for their first camping trip – but not for many of our office space Toronto clients who have been talking about staying in the city. There are so many events going on this weekend that it is hard to keep up with them. One of our Toronto office space clients mentioned that they were taking their kids to the Toronto International Circus Festival at Harbourfront Centre, which is a free, three-day showcase of acrobats, daredevils and buskers aimed at children under 12. Other events this weekend aimed a families are BikeFest in Trinity Bellwoods Park and Pirates and Princesses at Black Creek Pioneer...

The Business of White Label Apps could be for you!

As we have mentioned in previous blogs (including the posting Smartphone Apps for Business – “There is an App for That”), mobile apps are the hottest thing to hit the technology world since email. Apps are used by both consumers and businesses to fulfill a role or do a common task with greater ease – so sometimes there is no need to “reinvent the wheel.” White Label Apps allow companies to personalize and re-brand an existing app technology and sell it as their own, under a license from the app developer. The concept of white labeling is not a new one, but can actually be traced back to the record industry (remember those vinyl disks?). But it is more commonly known for mass-produced generic products including electronics, consumer products and software packages such as DVD pla...