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How Can Small Businesses Deliver Bad Customer Service?

Bad customer service has the potential to cost your business customers before they even before the make a purchase.

More Customer Service Tips for Small Business and Entrepreneurs

In our quest to bring small business advice to our office-space tenants and virtual office clients, we have been publishing a number of articles on our blog to help them. One of our Toronto virtual office clients suggested we post about better ways to interact with your customers to improve customer service. So here is more advice….. Decide who supports who and don’t overwhelm your staff with the number of customers they support. Your clients in a business-to-business relationship want to know who they deal with and how easy it is to get in touch with that person who personalizes their sales and service. Assign a rep to each client and give them a back-up rep they can contact in the event of a problem. Each type of business has different personalization needs between customers ...

Customer Service Advice For Small Business

Providing good customer service is a key factor in customer retention, building a reputation of quality service and good customer service is almost more important for small business owners and entrepreneurs.

Make Your Own Reality TV Show

There are TV shows about fashion and home makeovers, but there are few shows that will do a makeover for your small business. Well, you could try to get an investment from a Dragon or a Shark. But that will only change the economics of your business and give someone else the power to change your dream. Here are some tips from our webmaster that you can play with and use as you like. • Create your own business makeover show that features your business. Buy an inexpensive HD video camera and document what changes you are making to make your business better. Edit those videos and put them on YouTube. If you post something interesting, you will get likes for your video and attention from prospective customers. • Make a fun video about your product or service. Not a funny video that makes fun o...

The Advantages and Disadvantages of Co-working Offices

Over the past number of years a new office trend emerged. Well, not exactly a new office trend, just the renaming and modifying the concept of the shared office or hot desking. This new trend is called CoWorking office space

Advantages and Disadvantages of Virtual Offices

Being that we write about the advantages of virtual offices all the time,it is quite easy for us to point out the various and many advantages of a virtual office. When it came to finding disadvantages to virtual offices, so we had to scour the internet looking for disadvantages. The disadvantages we found were mostly in respect to employees that telecommuted through a virtual office.

What are the Advantages and Disadvantages of Serviced Offices?

We have been told that while we promote the advantages for businesses to have an office space in a serviced office facility like our office business centre, we have not discussed the perceived disadvantages or the types of business that would not benefit from having a serviced office. First we will restate the advantages and then address the disadvantages that some critics have about them.

Cloud Backup Solutions For Small Business

In our previous blog about Cloud Storage Options for Small Business, we did not address the other type of cloud computing that is important to small businesses – back-ups. While it is easy to use a cloud storage and synchronization service for a small amount of files, it is not as easy to use them to back-up large amounts of data. This is the data that may not be used on a regular basis, but data that is still important to your business – typically files such as databases, product development records, historical data, old and archived files, and other files that are kept on your computer or server. So instead of doing our typical research, we asked some of our office space Toronto tenants what back-up services they use. While some claimed they still used back-up drives and portable h...

Cloud Storage Options For Small Business

If you are like many of our office space tenants, you have often found yourself at a meeting or working remotely away  from your office only to discover that you do not have the files you need. One of the best solutions for always having access to your files is cloud computing – specifically data storage and synchronization on a cloud server. It was pointed out that we previously posted a blog about Cloud Servers as a Possible Data Storage and Back-up Solution, but did not give some examples of cloud services or what they might cost for a small business. It is sometimes said that there are almost as many cloud storage services as clouds in the sky, but we want to focus on business-centric cloud computing options that are scalable for small businesses. It should be noted that many of these ...

Internet Security Tips For Small Buiness

Just as office security is important, the security of your computers, data and privacy are things that are very important to your businenes. The threat to small business today is one that is invisible and can often be prevented by taking the right steps to insure that cyber criminals, hackers and viruses do not get in the way of doing your business. This blog entry was inspired by one of our office space tenants that had his computer attacked, but luckily for him, he had everything backed up on a cloud server that was safe from the attack. In the early days of computer viruses, the attacks mainly came through an email from an unknown source with a file attachment. If you did not open the attachment, you were normally safe. Well those days are gone and as people got smarter, but so did the ...