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A Quick Thinking Receptionist Saved me a Client

I tell my clients that I am not always in the office and that they should not just show up unannounced. Then you get that one client who thinks because they are in the area they can just show up.  I am not an office client at Telsec, I am a virtual office client. I will sometimes use a boardroom or meeting room there, but for the most part my office is at home. Yesterday an out of town client flew into Toronto via Porter Air (at my recommendation), he figured that since my office was so close to the city centre airport that he could stop by before he went to his primary meeting. When he arrived at my office, the receptionist quickly realized that I was a virtual office client and told him I was not in the office at that time. She then called me on my cell phone and told me someone had show...

Zombies on the streets of Toronto

This past weekend after visiting a photography client of mine in the west end of Toronto, I headed down to my downtown office space.  While en route I found that some of the downtown roadways were blocked. This is nothing new in Toronto, there are always festivals and events that have some streets blocked off or closed for cultural events or charity fund raisers like the Toronto Marathon. What was unusual about this traffic obstruction was that it was a parade of the un dead. Yes, zombies had taken over the streets of Toronto. After watching the parade of zombies, I continued on my way to my shared office space. It is not often that I see the other people who share the office with me, as my schedule and theirs are often very different. But when I do see them in the early morning hours at t...

Got the Flu? Why not work from home

serviced office also known as an "executive suite" or 'executive space' is an office or office building that is fully equipped and managed by a facility management company, which then rents individual offices or floors to other companies

Travel to you office by green transportation

Do you travel to you office by green transportation? Have you ever truly wanted to travel to your downtown Toronto office by the ultimate green transportation? While taking public transit is green, bicycling to the office is the truly green way to get to your office. Some downtown office spaces can offer you, but only Telsec Toronto office space can offer a major bicycle route like the Martin Goodman Trail just outside the front door-a bicycle route like no other, an asphalt mostly off-road trail.  The Martin Goodman Trail is part of the 730 kilometre Waterfront Trail that connects 41 communities from Niagara to Quebec along the Canadian Shores of Lake Ontario and the St. Lawrence River. It was named in memory of the former President and Editor-in-Chief of the Toronto Star who passed away ...

You’ve Got Mail, but from whom?

When you open a Toronto mail service account or a virtual office Toronto account that includes a prestigious mailing address in a Downtown Toronto office space building, your mail is held for you or redirected to you on a weekly basis. If it is convenient to visit the office once or twice a week, keeping up on your mail is easy to keep track of your mail. If you getting a large sum of mail on a weekly basis and have it re directed, it can become quite a chore to sort out. Too often these days most of our postal mail is junk mail and un-solicited offers to do business. The mail we do want like cheques and  contracts seem to get buried in the pile of mail we recieve. While most of our mail is not of an urgent matter, often times there is mail we want ASAP. When mail is delivered to Telsec...

Office Appearance – From a Client’s Perspective

I was recently asked by a friend to attend a meeting with them and to share my technical knowledge. My friend was considering making a substantial investment in a upstart business that claimed they were quite successful  and had  hundreds of potential clients visiting their offices every week.  After seeing their office, I wanted to know how many clients took them seriously. The office I visited was in the basement of a building whose main floor client was a noisy restaurant with wooden floors. I could hear every foot step from the floor above.  After a 30 minute meeting my client and I emerged from the meeting. The client asked me what was my opinion.  Before I gave my opinion to my client, I asked them what they thought of the space we just had the meeting in. They told me that it was qu...

Why eat your lunch underground when you can enjoy it overlooking the harbour

When you are looking for office space in Toronto, too often you forget about what building amenities that are available. One of the things that most people have to deal with every day is lunch. Most Toronto office space for rent locations require you to have to leave the building or go down into an underground food court with no sunlight. With Telsec Toronto business centres you need not worry about leaving the building to get lunch, nor do you have to go underground. Being in the Toronto Star building at 1 Yonge street, Telsec’s office space clients have access to the Toronto Star cafeteria located on the fourth floor, complete with an amazing view of the Toronto harbour. The cafeteria in the Toronto office space for rent building not only has a great great view and lots of natural ...

Taking Advantage of Google’s Small Business Toolkit

Last week Google announced that they had redesigned the Small Business Network to not only help small business owners stay informed about new legislation, but to also include a small business toolkit. The Toolkit was designed to help SMB owners learn about the free Google products available to help them connect with colleagues and run their businesses more efficiently. The goal of the Toolkit (other than just heavily promoting Google’s complete line of services) is to help entrepreneurs and small business owners learn about Google products and to enable them to exchange ideas and best practices with other entrepreneurs. Essentially, it makes it brain dead simple for SMB owners to solve some of their biggest business concerns. For example: Need help finding customers? There’s Google Local B...

The Details: Preparing for Your First Tweetchat

This is part two of Twitter series:  Everything You Wanted to Know About TweetChats But Were Afraid to Ask. The first post focused on the pros and cons of sponsoring a Tweetchat and outlined the possible reasons you may want to consider adding this to your marketing mix. If you’re planning your first Tweetchat, it’s going to take preparation and planning.  There are very few ‘how to’ guides out there for sponsoring an ongoing chat and the best way to learn is to participate in some well-known and well-attended chats and see what you like and dislike. Here are a few key components that you’ll want to think about upfront: 1.) Select a Hashtag: The “how to select a Twitter hashtag” search comes up with a lot of tips on how to select one for breaking news stories or to follow existing events, ...

Don’t Forget About Real Customer Service

Social Media. Word of Mouth Marketing. Online Reputation Management. Engagement. Listening. We’ve given it a lot of fancy names over the past year, but all we’re really talking about is customer service. It’s about treating customers better than they expect to be treated and surpassing their expectations. And if you’re a small business, customer service is what most separates you from the big corporations. Customer service is your point of difference. A year ago I bought a fairly pricey pendant. I saw it while on the road at a conference and immediately loved it. I loved not only the pendent itself but the story behind the company, the one the woman who sold it to me spent at least 15 minutes reciting. And I purchased them both — the necklace and the tale of the company. I felt connected t...

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