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Dr. Roz’s Healing Place has Touched the Heart of one of our Office Tenants

One of our office space tenants Ian (who is also a contributor to our photographs and blogs) has volunteered to take photos at a very special event: “Dr Roz’s Healing Place Awards and Fund Raiser.” So we thought it was fitting that we also bring this event and the organization to the attention of our friends and followers. First, a little bit of information about Dr Roz’s Healing Place. Dr. Roz’s Healing Place is a centre for empowerment and healing that works towards the eradication of violence against women and their children locally, nationally and globally. Dr. Roz’s Healing Place recognizes that violence against women is a health issue. Through the delivery of innovative programs and services, Dr. Roz’s Healing Place helps empower women to make positive changes...

How do Fears Hold Back Entrepreneurs

Everyone loves a success story. But some would-be entrepreneurs may harbour fears that stop them from taking the jump from a “9-to-5er” to owning their own business and taking full control of the work they will do. Fear is one of the most difficult emotions to overcome, especially when it comes to financial stability and success. The biggest fear entrepreneurs face in their quest for success is the fear of failure. But sometimes, it is the fear of failure that actually makes a small business owner more successful. That fear drives them and gives them the desire to work harder and focus more on getting the job done. One of the first fears that a new small business owner or entrepreneur has to overcome is the fear of selling themselves or making that first sale that will get thei...

On Remembrance Day, Take a Moment to Remember Those who Have Fallen

This blog entry is dedicated to the soldiers who died in battle and those veterans who have served their country, as well as those who are currently serving. Some people ask why the Poppy is worn in the days leading up to Remembrance Day. The person who was responsible more than any other for the adoption of the Poppy as a symbol of Remembrance in Canada and other countries in the Commonwealth was Lieutenant-Colonel John McCrae, who was a Canadian Medical Officer during the First World War. Through McCrae’s words “In Flanders Fields”, the scarlet Poppy quickly became the symbol for soldiers who died in battle. What many people do not know is that an American teacher (Moina Michael), was the first person to wear a red poppy of Flanders Fields as a sign of remembrance and a...

Small Businesses Should Answer Their Phones Professionally

Many small business communications these days is often done though email and other computer-based communication methods. But they still have not yet replaced the telephone as the primary method of first contact that a potential client will use. Telephone communication will leave an impression about your business to your potential clients and even returning customers. Greet your business callers with a professional tone while establishing that they are calling your company. Having business calls answered with something like: “Thank you for calling ABCD Limited. How can I help you?” Or “Thank you for calling ABCD Limited. How can I direct your call?” will immediately let your customers know, in a professional tone, that they have phoned the correct place. If your call is being answered by a ...

What Do Your Customer Reviews Mean For Small Business?

Far too often small business believe that no negative reviews means all is good, but sometimes they may not know where to look for reviews. Many small business owners believe that not being given any reviews can only mean that your company is doing every right, but they would be wrong. Believing the they have never had an unhappy customer, many business owners and managers will make the mistake of not taking customer reviews seriously. They do not realize that customer reviews are a great way to find problems or correctable errors within their company or with their product. With the information age comes review boards, websites and other places for customers to register or write their complaints, rather than sending their reviews or complaints directly to the company at their website or of...

Benifits, Rewards and Perks a Small Business Can Offer Employees

Attracting and retaining employees can sometimes be difficult for small businesses, especially when they are competing for the same talent pool as large businesses with much deeper pockets. There are some rewards and perks that small businesses can offer that big business can’t, sometimes it is the small personal things that would get lost in a large company. Motivating employees in your small business needn’t cost a fortune. Sometimes it may be as simple as providing an environment that give an employee a sense of belonging, that can often be lost or harder to find in larger corporate companies. Fair salary and reasonable benefits may put you on par with larger companies, but small businesses need to find their own unique perks that will provide incentive to do good work, but ...

Do You Know The Five Stages Of Small Business Growth?

In the words of Benjamin Franklin, “If you fail to plan, you’re planning to fail.” This quote is one that every business student in most colleges here on the first day they attend. In order for mall business owners to plan their successes, they need to know what the five stages of business growth are. Often trying to label the growth patterns of small businesses in a systematic way that is useful to new entrepreneurs seems does seem a bit confusing, but lets try together. Far too often when planning a business, many entrepreneurs are told to assume that a company must grow and pass through all stages of development or fail in the attempt. There are plenty of businesses that are a success after only passing through 2 or three stages of growth, depending on the goal of the business owner. A ...

Where and how do you Choose to Have Your Office Space?

Statistically speaking, small businesses are defined as being companies with under 100 employees. But those numbers are not often broken down by the number of office staff or staff who may work in manufacturing, distribution or other areas of the business. So, where and how do you choose to have your office space? Depending on the business model or type, you will probably find that in manufacturing, small businesses have less than 10% of the workforce in the office. Service industry companies, on the other hand, have a much higher percentage of their staff working in the office, likely because they’re closer to their clients. Most manufacturing-based small businesses will try to keep the sales, marketing and administrative staff in office space that is within the manufacturing facili...

October 19th to 25th Is BDC Small Business Week

This week (October 19 to 25th, 2014) is BDC (Business Development Bank of Canada) Small Business Week. The idea behind this series of events is to celebrate entrepreneurs, as well as Canada’s small and medium-sized enterprises. This is an annual celebration of entrepreneurship that the Business Development Bank of Canada has been organizing for 35 years. Each year, around 10,000 business people come together at Small Business Week events across Canada to learn, network and socialize. These events are conferences, seminars, information sessions, luncheons and trade fairs. Your small business should find out about your local events and consider attending one, even if it is only to network with other small business owners. As part of Small Business Week, there is also a webinar hosted by EDC ...

Deciding if Offshore Outsourcing is Good for Your Small Business

Have you noticed in the past few years that many large North American call centres and IT departments that were outsourced to offshore companies are closing those operations? Yes, many large firms are still using offshore companies to fulfill certain roles and tasks, but deciding to use or not use offshore outsourcing does not always come down to saving money. The debate rages on about whether or not having call centres or help centres offshore is beneficial or potentially detrimental for business. Some industry leaders are choosing sides. Some large companies are returning the jobs to Canada and the USA for patriotic and PR purposes. These companies have have eliminated outsourcing operations because, for them, the costs to their business have outweighed the benefits. Many boutique offsho...

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